FAQs
My Robot Vacuum Makes Abnormal Noise During Cleaning
There may be foreign matter entangled in the main brush, side brush, or wheels. Please clean up after the shutdown.
How to Troubleshooting A Charging Failure on My Robot Vacuum
1. Please remove the robot vacuum and check whether the indicator light of the dock is on, and make sure that both ends of
the power adapter of the dock is plugged in.
2. Poor contact. Please clean up the spring contacts on the dock and the charging contacts on the robot vacuum.
3. Check if the power switch on the left side of the robot vacuum is toggled to "ON".
Decreased Cleaning Ability or Dust Leakage in My Robot Vacuum
1. The dust box is full. Please clean the dust box
2. The filter is clogged. Please clean or replace the filter.
3. The main brush is entangled by foreign matter. Please clean the main brush.
My Robot Vacuum Failed to Connect to Wi-Fi
1. The Wi-Fi signal is poor. Please make sure the robot vacuum is in an area with good Wi-Fi signals.
2. Wi-Fi connection is abnormal. Please reset the Wi-Fi and download the latest app and try again.
3. The password is entered incorrectly. Please check.
4. The robot vacuum only supports the 2.4 GHz, frequency band. Please connect to a 2.4 GHz Wi-Fi.
My Robot Vacuum Recharge Failed
1. There are many obstacles near the dock. Please place the dock in an open area and try again.
2. The robot vacuum is far from the dock. Please place the robot vacuum near the dock and try again.
The Scheduled Cleaning of My Robot Vacuum Doesn't Work
1. The battery level is low. The scheduled cleaning will work when the battery level is above 20%.
2. The cleaning is already in progress when the schedule starts.
3. Do Not Disturb is set in the app. Make sure the schedule is not within the set Do Not Disturb period.
Failed to Setup My Robot Vacuum
1. Check if the power switch on the left side of the robot vacuum is toggled to "ON".
2. The battery level is low. Please place the robot vacuum on the dock to charge and it will start automatically when it is
ready.
3. Please use the robot vacuum within the temperature range of O °C (32 °F) - 30 °C (86 °F).
Whether the Robot Vacuum Consumes Power When It Is Placed on the Dock
The power consumption is very low when the robot vacuum is placed on the dock, which helps to keep the battery
the best status of performance.
Whether the Robot Vacuum Needs to be Charged for 16 Hours for the First Three Times
Lithium battery has no memory effect when in use, and there is no need to wait when it is fully charged.
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